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Garuda Indonesia

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Garuda Indonesia

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03.12.2020

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20.09.2020

Garuda Indonesia airline does not refund canceled flights.
On December 21, 2019, I bought 7 tickets of Garuda Indonesia airline for a total amount of $1660, for me and my clients. The airline changed this flight several times, and then Indonesia was closed for foreign tourists because of COVID.
I immediately refunded the canceled flights to my customers and expected to receive money back from Garuda. Starting from August 13, 2020, I have been trying to get the money back (by money or at least by voucher), but the airline keeps coming up with new reasons for refusal. One of the requirements, for example: to send ALL copies of the passports of all passengers.
I was faced in 2020 with many flight cancellations and refunding dozens of tickets, but no one airline in the world behaves like Garuda. I will list my claims:
1) Passengers have nothing to do with refunds, since the money for the tickets was paid from my card. Garuda airline did not require me to attach copies of passports when buying tickets, but now, when it's time to refund, it requires.
2) In accordance with legislation, I have no right to send anybodies the copies of my clients' passports, since the contract with them has been terminated.
I see no reason to sue, as it will take too much time and money. However, I think this is exactly what Garuda is counting on, refusing to return money to its customers. For me, $ 1,660 is a lot of money, and the travel community has to know about the scam. I advise everyone to think seriously before buying tickets from this company.

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10.09.2018 Kirill Shchukin

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18.08.2015

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02.08.2014

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06.12.2013

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18.10.2013

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04.11.2011

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13.08.2011

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31.07.2011

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06.11.2009

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17.10.2009

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17.12.2008 Vic_29

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02.07.2008

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