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Airlines Inform , 77-46317 26.08.2011. . .
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Wizz Air Ukraine
Wizz Air Ukraine
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I got several SMS, e-mail and push notification at my mobile wizz application for delay of flight for two hours. When I came to the airport according to new time of departure it appeared that the a/c already departed. There were many people like me standing by the cash desk not knowing what to do. There was no any support from handling provider nor from cash desk the only thing was told to contact to call center. In the call center were no Ukrainian or Russian speaking contact so people complain on that having no possibility to receive assistance. But even when I contact En speaking guy he could not provide any help. His name was Jan. He hanged phone not answering questions and could not assist with rebooking. Passengers did not receive their letters of their rights and was not provided with meal or hotel support. It obviously shows that level of service is below any acceptable standards. It will be reported to local CAA authority to check the procedures of the company and question possibility to operate to Ukraine. This treatment of people is unacceptable and should have close investigation.
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